Frequently Asked Questions
From our pricing, cancellation policy, to how and when to book your appointment, we got you covered! Here are the answers to some of the most typically asked questions by our past customers.
We believe that hair has no gender only personality. Gender-neutral pricing means our charges are set according to your hair's length, your styling needs, and a combination of our years of experience and talent/skills. With this, we aim to break the norm of men’s and women’s pricing based on gender.
We offer all types of styles, it can range from classic clean cuts to rock n’ roll shags also not limited to bowl cuts, layered long lengths, and fades. Our styles don’t pertain to any gender. You can also browse through our Services page for a detailed insight.
Each of our stylists has their own strengths and weaknesses. The best way to figure out which stylist will best suit you is to either check out our Team page, contact us through phone/email, or to get a better visual - each of our stylists also has their own Instagram page.
Although we can help guide you, we recommend that you bring a photo of the type of look you are wanting to achieve, and with that, we can further assess what looks best for you.
Ask! If you find yourself unsure of someone's pronoun, be attentive to how others refer to this person. If you are still unsure, politely and privately ask that person what pronoun they use.
Due to Covid-19 restrictions, we are limiting the hair washing to a minimum. We recommend coming to the studio with clean hair, product free and no hats.
Haircuts include a hair wash (upon request), hot towel, and styling with either product or blow-dry.
Yes, we do! We love kids.
Yes! All of our artists have different specialties. You can book a haircut with one and color with another artist or book different services with the same artist.
We recommend booking a few days prior. We are busy and we are positive you are too! To be able to give you the appropriate time that works well for you, a few days ahead is recommended.
Street parking is available along College Street, as well as Public Parking lots around the corner.
*Updated Policy - Effective May 1st, 2022*
We now require 48-hour notice to cancel or reschedule your appointment.
All colour services now require a $100 non-refundable booking fee made to lesstudio.to@gmail.com. This fee will be deducted from your total at the end of your colour service. If you need to cancel/reschedule your appointment prior to our 48-hour policy, we will be happy to transfer your booking fee and use it for your next colour service. If you need to cancel, no show or reschedule your appointment within 48 hours you will, unfortunately, forfeit your deposit and we would require another $100 deposit to rebook.
Failure to submit a booking fee may result in the cancellation of your appointment.
We accept Debit, Visa, MasterCard, and Apple Pay
• Clients & barbers are required to wear a protective face mask for the duration of their appointment.
• Please come alone and only bring what you need.
• We will provide Hand Sanitizer for you before & after your appointment.
• We have extended appointment times to provide adequate time to disinfect as well as prevent client overlap.
For any color questions, you may have feel free to book our complimentary Colour Consultation. This can be done with any of our colorists via phone or in person, they will help you choose the best service for you.
Balayage can generally last anywhere from 4-6 months and, if maintained properly, can last a maximum of 8 months.